Human Services industry resources
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![Setting realistic expectations in human services organizations](/Images/mlcs-setting-realistic-expectations_386699338_tcm148-64746.jpg)
Setting realistic expectations in human services organizations
Setting realistic expectations for clients and families helps manage risk and fosters trust.
![bunk beds](/Images/mlcs_adult-bunk-bed-safety_tcm148-29393.jpg)
Adult bunk bed safety
Falls can result from improper bunk bed use, causing residents to suffer fracture, bruise and cut injuries.
![white passenger van](/Images/mlcs_health-human-services-vehicle-selection_tcm148-29394.jpg)
Health and Human Services vehicle selection
Many health and human service providers offer transportation services for the people served by their program.
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Administration and Policies
- Adult bunk bed safety
- Violations of the Americans with Disabilities Act
- Make your store a safe place for customers
- Product recalls
- Cyber liability
- Protect your business against cyber attacks
- Effective customer incident handling | En Español
- Incident report form | En Español
- Reputation management – What have you got to lose?
- Crisis management
- Promoting safety at adult day services centers
- Safe operation of electrically powered beds
- Reasonable care: What is it and why should you care?
- The Importance of Conducting Criminal Background Checks
- Addressing the risk of active shooter incidents in the workplace
- Lifting Children Safely
- Prevent Finger Pinch Injuries in Childcare Facilities
- Commercial grade chairs
- Child care safety: Make every moment matter
- April is Child Abuse Prevention Month
- Does Your Community Have SMART911?
- October is National Substance Abuse Prevention Month
- Setting realistic expectations in human services organizations
- Suicide prevention awareness and human services organizations
- Armed security: How to meet your agency’s needs through contracting
- Powered mobility device safety
- Service and emotional support animals: What you need to know
Pandemic/COVID-19
- Preparing facilities for a possible second wave of COVID-19
- Reopening a human services facility after a closure
- Documentation journaling during COVID-19
- Reopening a business after COVID-19: Staff and client safety
- COVID-19 guidelines for senior living and human services organizations
- COVID-19 and liability waivers
- Common Symptoms of “Long COVID”: Provider Checklist
Contractual Risk Transfer
Slips, Trips, and Falls
- Preventing slips and falls | En Español
- Help prevent weather-related slips and falls
- Slip trip and fall risk assessment tool
- Snow and ice removal programs
- Snow and ice removal: What you need to know
- Snow and ice removal/treatment log | En Español
Food and Liquor
- Minimize risks when handling food products
- Managing risks from food allergens | En Español
- Protecting perishables to prevent food spoilage
- Proper food handling and storage | En Español
- Dram shop liability: Sellers and servers beware
- Liquor liability
Recalls and Warnings
- Kidde recalls smoke alarms and carbon monoxide/smoke alarms
- Kidde recalls 37 million fire extinguishers
- FDA issues advisory on potentially toxic hand sanitizer
- dormakaba recalls delayed egress door locks
Discounted Vendor Partnerships (Sign in to view content)
- IntelliCorp: Employment verification services (criminal, prior work history, education) allow employers to screen applicants to help minimize risk and determine the quality of new hires.
- TransUnion: Transunion SmartMove® is an online screening solution that gives landlords a simple and low-cost way to qualify rental applicants, further protecting their investment in their property.
- Crisis Prevention Institute (CPI): Crisis Prevention Institute (CPI) offers you evidence-based de-escalation and crisis prevention training and dementia care services.
Overview
- Components of an abuse, neglect and exploitation program
- Preventing sexual abuse and molestation
- Preventing abuse, neglect and exploitation
- Human trafficking prevention
- Prevent Human Trafficking at Your Place of Business
- Help prevent sexual abuse and molestation
Discounted Vendor Partnerships (Sign in to view content)
- iLearningEngines Smarter Adults-Safer Children Program: Provides organizations with the knowledge and resources to further strengthen efforts toward protecting the children, staff and communities you serve.
- Partnership flyer, detailing services provided by iLearning Engines
Liability Resources
- One in seven children have experienced abuse and/or neglect in the past year: Components of an Abuse, Neglect, and Exploitation Prevention Program
- Preventing Sexual Abuse and Molestation
- The Importance of Conducting Criminal Background Checks
- EPLI: Reduce Risk
- Field Trips
- Inflatable Bounce Houses
- New York City Sidewalk Law
- Playground Safety: Play it Safe
- Preventing Slips and Falls
- Proper Food Handling and Storage
- Reasonable Care: What is it and Why Should You Care?
- Reopening a Human Services Facility After a Closure
- Reputation Management - What Have You Got to Lose?
- Risk Transfer: Limit Your Liability With Contractual Risk Transfer
- Risk Transfer Setup Guide for Human Services
- Snow and Ice Removal: What You Need to Know
- Swimming Pool Safety
- Temporary Child Daycares
- Temporary Child Daycares: Senior Living
- Trampolines
- Prevent Finger Pinch Injuries in Childcare Facilities
- Child care safety: Make every moment matter
- April is Child Abuse Prevention Month
- Swimming pools: Avoid dangerous waters
- Bottle warming hazards in childcare centers
Driver and Vehicle Safety
- Managing fleet safety is now more important than ever: 2023 Fleet Risk Environment (Core fleet safety management best practices included)
- 15-Passenger Van Backing Safety Checklist
- Catalytic Converter Thefts
- Commercial Auto Accident Reporting Kit
- Driver Training Best Practices
- Loss Control Services for School Bus Operations
- Managing Large Passenger Van Safety
- Non-Owned Vehicle Management
- Post-Accident Reporting
- Post-Accident Reporting (Spanish)
- Safety Tips for Kids and Parents
- Vehicle Inspection: Importance of Pre-Trip Inspections
- Vehicle Inspection Report Form
- Vehicle Selection: Are 15-Passenger Vans the Best Selection?
Passengers with Special Needs
Employee Safety
- Protect Your Employees With Workers' Compensation From Nationwide
- Create a Successful Return-to-Work Program
- Using the 24/7 Nurse Triage Hotline
- Make Every Month a Time to Focus on Safety
- 4-Step Rx to Control Experience Mod
- Emergency Action Plans
- Have a 20/20 Perspective to Avoid Workplace Violence in 2021
- Kitchen Injury Prevention
- Lifting Children Safely
- Managing Stress
- Posture tips for Employees
- Staying Safe in the Sun
Property Resources
- Dryer Vent Safety
- Flammable Liquids
- How to Help Prevent an Electrical Room Fire
- Inspect Fire Extinguishers to Ensure Proper Operation
- National Fire Prevention Week: Serving Up Safety in the Kitchen
- Prepare Automatic Sprinklers for Winter
- Preventing Water Damage in Human Services Facilites
- Protecting Against Electrical Power Surges
Emergency Preparedness and Business Continuity
- Business Continuity Planning for Small Businesses
- Crisis Management
- Disaster Planning Made Easy
- Knowing the Risks to Your Business
- Severe Weather Emergency Preparedness
Recalls and Warnings
- Kidde Recalls 37 Million Fire Extinguishers
- Kidde Recalls Smoke Alarms and Carbon Monoxide/Smoke Alarms
- FDA Issues Advisory on Potentially Toxic Hand Sanitizer
- dormakaba Announces Door Lock Recall
Loss Control Programs - Sign in For Access
- iLearningEngines' Smarter Adults-Safer Children Program
- My Risk Management Plan
- Nurse Triage Program
- Successful Return-to-Work Program
- Nationwide Claims Services
Discounted Vendor Partnerships - Sign In For Access
- Crisis Prevention Institute (CPI): Crisis Prevention Institute (CPI) offers you evidence-based de-escalation and crisis prevention training and dementia care services.
- Driver's Alert: Driver’s Alert/LMSCourses provide a suite of fleet safety management tools including: MVRs, 1-800 How's My Driving, Geotab telematics and online safety training courses (fleet, workplace, construction, etc.)
- iLearningEngines' Smarter Adults - Safer Children Program: iLearningEngines' Smarter Adults-Safer Children Program provides organizations with the knowledge and resources to further strengthen efforts toward protecting the children, staff and communities you serve.
- Intellicorp: IntelliCorp’s employment verification services (criminal, prior work history, education) allow employers to screen applicants to help minimize risk and determine the quality of new hires.
Training Videos - Sign In For Access
Nationwide members have free access to the Safety Source video library, containing more than 500 safety videos. Examples include:
- De-Escalation Techniques
- Working With Special Needs Children
- Elder/Child Abuse and Neglect
- Fire Prevention
- Proper Hand Washing Techniques
- Safe Food Handling
- Pre-Trip Inspection: School Bus
- Defensive Driving
External Links
- Car Seat Basics: Free 1-Hour introductory e-Learning Course on Child Passenger Safety
- Center for Disease Control and Prevention (CDC)
- Child Abuse Laws and Statutes of Limitations by State
- Child Care State-by-State Resources
- Consumer Product Safety Commission: Recalls and Safety Education
- Educational Resources for Keeping Kids Safe
- Mandatory Reporting of Child Abuse and Neglect Laws by State
- Public Playground Safety Handbook
- State Fire Marshals
Camps
- Recreational/camp activity checklist — Horseback trail riding
- Recreational/camp activity checklist — Riflery range
- Recreational/camp activity checklist — Trampolines
- Recreational/camp activity checklist — Archery
- Recreational/camp activity checklist — Campfires
- Recreational/camp activity checklist — Rock walls/climbing walls
- Recreational/camp activity checklist — Hiking and fitness trails
- Recreational/camp activity checklist — Parasailing
- Recreational/camp activity checklist — Personal watercraft
- Recreational/camp activity checklist — Sailing and canoeing
- Recreational/camp activity checklist — Mountain biking
- Recreational/camp activity checklist — Skiing and snowboarding
- Recreational/camp activity checklist — Water and snow tubing
- Recreational/camp activity checklist — Waterskiing and wakeboarding
- Recreational/camp activity checklist — Whitewater rafting and kayaking
- Recreational/camp activity checklist — High ropes course
- Recreational/camp activity checklist — Ziplines
- Recreational Risk Mitigation Program: Roles and Responsibilities
- Recreational Activity Risk Mitigation Alignment Tool
- Recreational Activity Risk Register
- Recreational Activity Risk Level Assessment Template
Recreation
- Recreational/camp activity checklist — Field trips
- Recreational/camp activity checklist — Fitness centers
- Recreational/camp activity checklist — Inflatable bounce houses
- Recreational/camp activity checklist — Skate parks
- Recreational/camp activity checklist — Splash parks
- Recreational/camp activity checklist — Sports
- Recreational/camp activity checklist — Swimming
- Recreational/camp activity checklist — Fundraising events
- Recreational/camp activity checklist — Playgrounds
- Swimming pool safety
- Swimming pool safety at human services facilities
- Playground safety: Play it safe
- Playground safety
- Recreational Risk Mitigation Program: Roles and Responsibilities
- Recreational Activity Risk Mitigation Alignment Tool
- Recreational Activity Risk Register
- Recreational Activity Risk Level Assessment Template
- Create a safe environment with recreational program resources
- Ensure playground safety to protect children
Daycares
Discounted Vendor Partnerships (Sign in to view content)
- iLearningEngines' Smarter Adults — Safer Children Program: Provides organizations with the knowledge and resources to further strengthen efforts toward protecting the children, staff and communities you serve.
- Intellicorp: Employment verification services (criminal, prior work history, education) allow employers to screen applicants to help minimize risk and determine the quality of new hires.
- Crisis Prevention Institute: Crisis Prevention Institute (CPI) offers you evidence-based de-escalation and crisis prevention training and dementia care services.
Administration and Policies
- Emergency action plans
- Guidance for forming an effective safety committee
- Creating a safety culture
- 10 ways to help prevent accidents and injuries
- Incident report form
- The workforce is changing
- Make every month a time to focus on safety
- No Harm No Foul flyer
- No Harm No Foul poster
- No Harm No Foul scorecard
- Young and inexperienced workers in non-agricultural jobs
General Safety
- Safety matters: Kitchen safety
- Ergonomic tips for your home workspace
- Five simple rules to reduce lifting injuries
- Portable ladder safety checklist
- Maintain three points of contact for climbing safety
- Safety matters: Machine guarding
- Personal protective equipment for keeping workers safe
- PPE hazard assessment checklist
- Commercial kitchen injury prevention
- Posture Tips for Daycare Workers
- Lifting Children Safely
Workplace Violence
- Workplace security checklist
- Workplace violence prevention
- Workplace violence security assessment
- Have a 20/20 perspective to avoid workplace violence in 2021
- Workplace violence: Developing administrative controls
- Workplace violence prevention: Supporting clients
- Addressing the risk of active shooter incidents in the workplace
Injury Handling and Successful Return-to-Work
- Successful Return-to-Work Program overview
- Using the 24/7 nurse triage hotline
- Choose the right provider to treat your injured employees
- Why is a Successful Return-to-Work Program so important?
- Create a Successful Return-to-Work Program
- 4-Step Rx to Control Your Experience Mod
Chemicals/IH/Stress
- Bloodborne pathogens in the workplace
- Safety matters: Chemical safety in the workplace
- Safety matters: Heat stress and heat-related illness
- Preventing CO poisoning in your facility
- Safety matters: Daycares — Managing stress
- Safety matters: Daycares — Staying safe in the sun
- Shining a light on mental health awareness
- Manage heat-related risks to minimize work-related injuries
Discounted Vendor Partnerships (Login to view content)
- IntelliCorp: Employment verification services (criminal, prior work history, education) allow employers to screen applicants to help minimize risk and determine the quality of new hires.
- Inside out employee training: Inside Out's Mission Control app is a Web-based training platform that connects your employees to instructional programs around safety, culture and processes.
- Crisis Prevention Institute (CPI): Crisis Prevention Institute (CPI) offers you evidence-based de-escalation and crisis prevention training and dementia care services.
Administration and Policies
- 2023 Fleet risk environment
- Childcare operations fleet safety
- Do I need to comply with DOT requirements?
- Driver qualification: Lowering requirements puts an organization at risk
- Drug and alcohol testing of drivers
- Fleet safety responsibility and safety committees
- Motor vehicle records (MVR)
- Safe driving commitment form — Company vehicle operator | En Español
- Sample fleet safety/driver safety manual
- Sample fleet safety self-assessment
- Small fleets need attention, too!
- When do I need to comply with DOT and CDL requirements?
Accidents
Non-Owned Vehicles
- Managing employee and volunteer use of their own vehicles
- Non-Owned Vehicle Management
- Non-owned auto loss prevention checklist — Human services
Distracted Driving
- Distracted and inattentive driving (with sample policy)
- Distracted and inattentive driving infographic
- The fewer the distractions, the safer the drive | En Español
- Identify and address driving distractions
- Distracted driving — GPS navigation systems
- Distracted driving prevention technology
Driver Training
Large Passenger Vans
- Managing large passenger van safety
- 15-passenger van backing safety checklist
- Preventing large van backing accidents
- Preventing large van backing accidents (poster)
- Preventing large van backing accidents (infographic)
- Driving large passenger vans: Rollovers
- Preventing large passenger van rollover accidents (infographic)
Passengers With Special Needs
Telematics and Dashcams
- Why telematics?
- Telematics selection guide — Basic
- Telematics selection guide — Advanced
- Telematics implementation & coaching guide
- Telematics related smartphone apps: Improving driver safety
- Dashcams: Which is best for you?
Vehicle Management
- ADAS — Reducing collisions with ADAS
- ADAS — Advanced driver assistance systems: Driver education
- Catalytic convertor thefts
- Inspection and maintenance of non-regulated vehicles
- Flood evacuation plans — Mobile assets
- Vehicle inspection report form
- Pre-trip vehicle inspection | En Español
- Vehicle theft prevention | En Español
Discounted Vendor Partnerships (Sign in to view content)
- Lytx DriveCam: DriveCam technology from Lytx offers a state-of-the-art solution that can help your business improve driver safety and reduce costs associated with collisions and claims.
- Driver's alert: Driver’s Alert LMS courses provide a suite of fleet safety management tools including MVRs, 1-800 How's My Driving, Geotab telematics and online safety training courses (fleet, workplace, construction, etc.)
Wildfires
- 8 steps to prepare your business for wildfire
- Protecting commercial buildings from wildfire
- Take steps to reduce risk in wildfire-prone areas
- Infographic: Wildfire safe area
- Are you in a wildland-urban interface region?
- Be prepared during wildfire season
Hurricanes and High Winds
- Reducing tree damage from windstorms
- Preparing your business for stormy weather
- Protecting your windows from windborne debris
- Make your business hurricane ready
- Extreme tropical weather illustrates importance of emergency planning
- High wind checklist for metal edge flashing
- Protect your business during hurricane season
Roof Maintenance and Protection
- How hail guards help protect roof-mounted HVAC equipment
- Preparing commercial roofs for hurricanes and high winds
- Roof edge flashing installation and maintenance
- Proper roof drainage
- Roof cover maintenance and repair
- Roof-mounted equipment maintenance
- Snow load risks for commercial roofs
- Ice dam guidance for steep-sloped roofs
- How to select a commercial roof contractor
- Roof protection for habitational buildings
- Preventing roof collapse due to snow and ice
- Danger of Snow and Ice on Rooftops
Flood/Water
- 5 actions to reduce water damage
- How water monitoring systems can help prevent water damage
- Preventing water damage in human services facilities
- Reducing the risk of flood damage
- Severe weather checklist for businesses - Hurricanes
- Severe weather checklist for businesses - Wind, rain and hail
- Severe weather checklist for businesses – Winter weather
- Severe weather pre-planning checklist for businesses
- Water damage mitigation for businesses
- Water damage response plan for businesses
- Water mitigation roles and responsibilities
- Water mitigation self-assessment
- Water mitigation self-audit for businesses
- Wet work permits for businesses
- Wet work programs to mitigate water damage
- Wet work valve tags for businesses
- What to do when flooding is imminent
Earthquakes
- Affordable and effective ways to protect against earthquake damage
- Securing flat screens to withstand earthquakes
Weather-Other
- Preparing a business for the holiday/winter weather season
- Protecting buildings from unusual weather
- Preparing buildings for snow and ice storms
- Reducing damage from hailstorms
- Last minute checklist for severe winter weather
- Protect your building from winter weather
- 8 ways to prevent frozen pipe damage
Emergency Preparedness/Business Continuity
- Why business continuity planning is important
- Building a disaster recovery plan
- Business continuity planning for small businesses
- Severe weather emergency preparedness
- Crisis communication planning
- Business continuity planning toolkit
Vacant Buildings/Reopening/Civil Unrest
Crime/Theft/Fraud
- Protect your business from burglary
- Help prevent robbery in your retail store
- Identify indicators of fraud to help protect your business
- Stay a step ahead of fraud
Discounted Vendor Partnerships (Sign in to view content)
- Crisis Prevention Institute (CPI): Crisis Prevention Institute (CPI) offers you evidence-based de-escalation and crisis prevention training and dementia care services.
Commercial Kitchen
- Commercial kitchen fire protection checklist
- Commercial kitchen safety
- Commercial kitchen fire safety
- National Fire Prevention Week: Serving up safety in the kitchen
- Kitchen fire prevention at residential facilities
Fire Extinguishers
- Fire extinguisher use and selection
- Inspect fire extinguishers to ensure proper operation
- Step-by-step fire extinguisher use (Infographic)
Sprinklers and Fire Detection
- Prepare automatic sprinklers for winter
- Is your fire protection system NFPA-compliant?
- NFPA 13R sprinkler protection
- NFPA 13R sprinklers — Is your building fully protected?
- Dry-pipe fire suppression
- Fire protection impairment program
- Step-by-step fire protection impairment (Infographic)
- Microbiologically-influenced corrosion in fire sprinkler systems
- Fire sprinkler maintenance and operation
- Sprinkler system testing
- Guide to fire pump testing and maintenance
- Automatic sprinkler plan review
Outdoor Safety
Operations Fire Safety
- Flammable liquids
- Hot work at senior living facilities
- Dryer vent safety | En Español
- Safely store idle pallets to minimize risk
- The right way to store idle pallets
- Store idle pallets properly to lower fire risk
- Exterior insulation and finish systems (EIFS)
- Maintain fire doors and keep them closed
- Lithium-ion batteries: Minimize fire hazards
Electrical
- How to help prevent an electrical room fire
- Infrared thermography
- Protecting against electrical power surges
- Electrical preventive maintenance (EPM) programs
- Electric vehicle charging stations
- Thermographic surveys to maintain electrical systems
Discounted Vendor Partnerships (Sign in to view content)
- FireAvert: FireAvert makes kitchen fire prevention devices that can help protect a landlord’s tenants and property from the main cause of residential fires: distracted or unattended cooking.
- StoveTop FireStop: StoveTop FireStop makes automatic kitchen fire suppression devices that can help protect a landlord’s tenants and property from the number 1 cause of residential fires: unattended cooking.
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